Healthcare Experiential Design

Deep dive with our healthcare designers to explore and reimagine the personal experience of visiting spaces and places. Learn about the experiential design process and how to take a storytelling approach for the patient journey, select touchpoints to respond to patient/family/staff feelings, implement processes to support the desired experience and share the environment by effective design. Specific healthcare patient-centric design trends are also shared.



Char Hawkins

Char Hawkins, NCIDQ, LEED AP // Senior Interior Designer

Char has over 17 years of professional experience as an interior designer specializing in healthcare environments. She believes in a holistic approach to design, blending flow and function with a sense of balance, a feeling for lighting, and an awareness of the latest trends. Clients appreciate Char’s approachable style, zest for life, and an enjoyment in shaping their environment.


Joe Mayer

Joe Mayer, AIA, LEED AP BD+C // Designer, Project Architect

As a healthcare designer, Joe believes that great planning and design can be foundations for successful operations and positively impact patients, families and care providers. Driven by the simplicity of design, he seeks to incorporate natural light and views to nature with a clean, calm aesthetic, keeping the patient experience at the forefront of his mind. His responsiveness stems from passion for every detail in a project, enabling seamless transitions from initial conceptual design phases to construction documentation.