The Emergency Department: 3 Factors to Success

The patient experience in the Emergency Department is critical. It's often the first impression a patient or visitor might have of your health system. Numerous factors can affect patient satisfaction, including staff experience, and it might seem overwhelming to tackle them all at once. DesignGroup's Associate Principals, Chris Haedt and Angela Kolosky, share their experiences and three simple key factors to success: People, Process, and Place.



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Angela Kolosky

Angela Kolosky, AIA, LEED AP BD+C // Healthcare Planner, Associate Principal

Angela offers a unique perspective to healthcare planning. Her love for healthcare design stems from her Master’s thesis, “The Importance of Design Decisions in Patient and Staff Outcomes in Ambulatory Infusion Centers,” which focused on how design can create positive outcomes for patients and staff. Angela brings this thinking to every project and has a passion for creating impactful, positive spaces for a critical and vulnerable population. With building performance background data, one can begin to see the impact that initial phases of planning and design have on the end user, which in turn helps healthcare planning and design improve with each new phase or project.


Chris Haedt

Chris Haedt, AIA, NCARB, LEED AP BD+C // Designer, Associate Principal

With 16 years’ experience, Chris is a designer and healthcare planner who is balanced with a technical understanding of the complexities of healthcare architecture. As one of DesignGroup’s thought leaders in healthcare and Building Information Technology, he uses digital information to visually communicate design vision and progress as he works with clients to overcome challenges and reach consensus throughout design. Notable, Chris is the designer for a $167 million bed tower addition to the Norton Healthcare Brownsboro Campus. As an Associate Principal at DesignGroup, Chris strives to raise the bar in how we provide healthcare now and in the future. He is the Chair of the Columbus chapter of the AIA Academy of Architecture for Health and serves on the Advisory Board of the Healthcare Facilities Symposium and Expo.