The patient experience in the Emergency Department is critical. It's often the first impression a patient or visitor might have of your health system. Numerous factors can affect patient satisfaction, including staff experience, and it might seem overwhelming to tackle them all at once. DesignGroup's Associate Principals, Chris Haedt and Angela Kolosky, share their experiences and three simple key factors to success: People, Process, and Place.
Interested in learning more or re-designing your Emergency Department? Contact us!
Angela Kolosky, AIA, LEED AP BD+C // Healthcare Planner, Associate PrincipalAngela offers a unique perspective to healthcare planning. Her love for healthcare design stems from her Master’s thesis, “The Importance of Design Decisions in Patient and Staff Outcomes in Ambulatory Infusion Centers,” which focused on how design can create positive outcomes for patients and staff. Angela brings this thinking to every project and has a passion for creating impactful, positive spaces for a critical and vulnerable population. With building performance background data, one can begin to see the impact that initial phases of planning and design have on the end user, which in turn helps healthcare planning and design improve with each new phase or project.